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Return Policy

Before returning items to us, please read and follow the instructions below. You can also contact our customer sales representatives, they will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

superbvlgari.com reserves the right to charge a handling fee on all returned products.

All returns must be sent back within 7 days  (from the date products were received). We only accept products in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via the Help Center and obtain a "Product Return" form that must be included with your package.

Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

1. Return for full refund
--Products with quality problem in 10 days (from the date products were received) can be returned and refund.
--Customer need to send the products back to us, when we receive the products, we will give you a full refund.

2. Replace
--Products with quality problem in 30 days (from the date products were received) can be returned and replaced.
--Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back to customer.
--We will pay shipping fee for the replaced products we ship to the customer.

3. Repair
--Products with quality problem in 1 year (from the date products were received) can be returned and repaired.
--Customer need to send the products back to us, when we receive the products, we will repair and ship back to customer.
--We will pay shipping fee for the repaired products we ship to the customers.

4. Return and partial refund
--Because the international shipping fee is very high and most of pictures on superbvlgari.com are taken by ourself with real products, so we do not give full refund for returns without quality problems, like "not like the picture", "not as imagining" or just "not satisfied".
--We will reduce the shipping fee from the order total amount, that means a partial refund.

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